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Evidence Guide: ACMVET401 - Coordinate veterinary reception duties

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ACMVET401 - Coordinate veterinary reception duties

What evidence can you provide to prove your understanding of each of the following citeria?

Coordinate practice admissions

  1. Schedule appointments and other practice procedures
  2. Advise animal owners on patient intake and pre-treatment procedures for specific periods
  3. Answer routine and non-routine enquiries
  4. Send or set reminders for appointments
  5. Consult veterinarian on relevant details and convey the intended actions to the client
Schedule appointments and other practice procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise animal owners on patient intake and pre-treatment procedures for specific periods

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Answer routine and non-routine enquiries

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Send or set reminders for appointments

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult veterinarian on relevant details and convey the intended actions to the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compile patient and client histories

  1. Identify patients according to species, breed and permanent identification features
  2. Retrieve and update existing client and patient histories
  3. Establish new client and patient records
Identify patients according to species, breed and permanent identification features

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Retrieve and update existing client and patient histories

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish new client and patient records

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake admission procedure

  1. Complete admission documentation
  2. Carry out preliminary examination, handling animal to minimise stress
  3. Explain procedure to client
Complete admission documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out preliminary examination, handling animal to minimise stress

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain procedure to client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide veterinary nursing care

  1. Use triage procedures for all admissions
  2. Recognise and report emergency situations to veterinarian, in line with practice procedures
  3. Recognise need for isolation
  4. Use appropriate personal protective equipment for the veterinary nursing care required
  5. Recognise and report signs of pain
  6. Apply animal first aid measures to sustain life and to minimise pain as required, under the supervision of a veterinarian
  7. Provide support to the veterinarian
Use triage procedures for all admissions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and report emergency situations to veterinarian, in line with practice procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise need for isolation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate personal protective equipment for the veterinary nursing care required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and report signs of pain

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply animal first aid measures to sustain life and to minimise pain as required, under the supervision of a veterinarian

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide support to the veterinarian

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide grief support to clients

  1. Identify client needs in consultation with the veterinarian
  2. Provide sympathy and comfort to the client
  3. Identify level of grief and take appropriate action
  4. Use varied techniques in communicating with the client and providing support
  5. Manage own stress and fatigue
Identify client needs in consultation with the veterinarian

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide sympathy and comfort to the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify level of grief and take appropriate action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use varied techniques in communicating with the client and providing support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage own stress and fatigue

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement discharge procedures as directed by veterinarian

  1. Carry out final checks on vital signs and record results in patient record
  2. Clean, groom and prepare patient for discharge
  3. Transfer the animal back to its owners
  4. Provide home care advice to the client, including medication needs, wound management, nutrition, pain management exercise and veterinary review for routine and non-routine procedures
Carry out final checks on vital signs and record results in patient record

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean, groom and prepare patient for discharge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transfer the animal back to its owners

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide home care advice to the client, including medication needs, wound management, nutrition, pain management exercise and veterinary review for routine and non-routine procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge